Customer Service & Sales Support Specialist - Marketing Team

Join PT Teknologi Solusi Mulai Dari Ringan as a Customer Service & Sales Support Specialist and play a pivotal role in maintaining strong customer relationships while driving sales growth. This dynamic position combines customer service excellence with sales support, making it perfect for someone who loves to engage with customers and help grow our business in Bandung.

As part of our marketing team, you'll handle customer inquiries, resolve issues, and provide exceptional service to ensure our clients are satisfied. Additionally, you'll assist our sales team by qualifying leads, providing product information, and supporting the closing process. This role is ideal for someone with a passion for customer service and a knack for sales.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and provide timely, accurate responses to ensure high satisfaction levels.
• Assist sales team in qualifying leads and scheduling product demonstrations.
• Support the closing process by providing product information and addressing customer objections.
• Resolve customer complaints and escalate issues as needed.
• Maintain detailed records of all customer interactions using CRM tools like Salesforce or HubSpot.
• Collaborate with marketing and sales teams to ensure consistent messaging and customer experience.
• Provide feedback on customer interactions to improve our products and services.
• Stay updated on industry trends and best practices in customer service and sales support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 3 years of experience in customer service and sales support roles.
• Proven track record of delivering exceptional customer service and driving sales growth.
• Strong communication and interpersonal skills.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Certification in customer service or sales support is a plus.
• Fluent in both written and spoken Indonesian and English.

🛠️ Keahlian

Lowongan Terkait